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Killen Insurance

Privacy Policy

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Privacy & Cookie Policy

Last updated: 29 August 2025

This Privacy & Cookie Policy explains how David J Killen & Co (Insurance Services) Ltd (“we”, “our”, “us”) collects, uses, and protects the personal data you provide when using our website. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data do we collect?

  • Personal identification information submitted via web forms (e.g. name, email address, phone number, and message details).
  • Technical, tracking and analytics data (e.g. IP address, browser type, pages visited, interaction data).

How do we collect your data?

  • When you register online, request a quote, place an order, or complete a contact form.
  • When you voluntarily complete surveys, provide feedback, or communicate with us.
  • Automatically through cookies and similar technologies when you use or view our website.

How will we use your data?

  • To process enquiries, provide quotes, fulfil services and manage your account.
  • To respond to your requests and follow up on enquiries.
  • To send information or updates where you have provided consent for marketing.
  • To improve website performance, maintain security and prevent fraud or abuse.

We will not share your data with third parties for their marketing purposes without your direct consent.

Lawful basis for processing

  • Consent – for example, when you opt in to receive marketing communications.
  • Contract – to provide services you have requested or to take steps at your request prior to entering into a contract.
  • Legal obligation – where processing is necessary to comply with the law.
  • Legitimate interests – such as improving our website, ensuring security and preventing fraud, provided your rights do not override those interests.

How do we store your data?

The website is hosted by Quicklaunch Ltd. We use SSL encryption, firewalls and access controls to help protect your information.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting or reporting requirements. Marketing data is retained until you withdraw consent (e.g. by unsubscribing).

Marketing

If you agree to receive marketing, we may send you information about our products and services. You can opt out at any time by clicking the “unsubscribe” link in any marketing email or by contacting us via the details on our Contact Us page.

Your data protection rights

Under UK GDPR you have rights including:

  • Right of access – request copies of your personal data.
  • Right to rectification – request correction of inaccurate or incomplete data.
  • Right to erasure – request deletion of your personal data in certain circumstances.
  • Right to restrict processing – request we limit processing in certain circumstances.
  • Right to object – object to processing based on legitimate interests.
  • Right to data portability – request transfer of your data to another organisation or to you.

We will respond within one month. To exercise your rights, please contact us using the details on our Contact Us page. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.

Cookies

Cookies are small text files placed on your device that help our site function and improve your experience. They also help us understand how you use our website and protect the site from spam and abuse.

How do we use cookies?

  • To keep you signed in (where applicable).
  • To understand how you use our website.
  • To protect our site from malicious spam and bots.
  • To remember your consent preferences.

Cookies we use

Cookie Name Provider Type Duration Description
rc::a Google reCAPTCHA Essential / Security Persistent (no expiry set) Used to distinguish humans from bots and protect the site from spam attacks.
rc::c Google reCAPTCHA Essential / Security Session Used to distinguish humans from bots during browsing sessions.
wpEmojiSettingsSupports WordPress Functionality Session Determines if the user’s browser can correctly display emojis.
cookieyes-consent CookieYes Consent Management 1 year Stores users’ cookie consent preferences for subsequent visits.

Managing cookies

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect website functionality.

Privacy policies of other websites

Our website may contain links to other websites. This policy applies only to our website, so if you click a link to another website you should read their privacy policy.

International transfers

Some service providers (such as Google) may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Changes to this policy

We review this policy regularly and will post any updates on this page.

Data Controller

David J Killen & Co (Insurance Services) Ltd
Contact details can be found on our Contact Us page.